Frequently Asked Questions

  • When will my package arrive at my address?

We process each item by order.

Please be patient with us during this time.

  • Will I get a tracking number for my parcel?

Absolutely, You will find the tracking number on your account. Make sure you have logged in. Click on order, then click on view, and lastly click track pin to see the progress in shipment. This information is available 4 business days after ordering.

  • I have a question before I purchase, how can I reach you?

You can always reach us through the contacts listed at the bottom of our site. Or even chat with us on the blue Facebook Chatbox bottom right on this site.

  • Your phone number is not going through, how can I escalate my issues?

Well, sometimes we have a lot of clients on the line such that at times your call may not go through. Alternatively, you can write us an email. We usually respond within a day.